Another question ?
Our customer service will be happy to respond to you as soon as possible!
Delivery
How much is shipping ?
Delivery is free on our entire site at the moment!
Do I need to be present to receive my package?
No, no need!
Your postman is responsible for sending your package directly to your mailbox.
If you choose Colissimo or Chronopost as your delivery method, it is preferable to be present.
What is the delivery delay ?
As soon as your order is shipped, allow 1 to 5 days for delivery to France. For abroad, the delay can be up to 10 days depending on your country.
I only received part of my order..
Don't panic!
We have 2 manufacturing workshops and preparation of your orders. It is sometimes necessary to make two different shipments, at no additional cost. :)
How to track my order ?
If you have opted for tracked delivery, you will receive an email as soon as your order is shipped to track the delivery of your order.
🎁 Comment utiliser mon code de réduction ou bon d’achat ?
Une fois ton panier validé, tu pourras ajouter ton code promo ou bon d’achat à l’étape du paiement dans le champ prévu à cet effet.
✨ Petit rappel :
Les codes promo ne sont pas cumulables.
Si une promo est en cours, on applique automatiquement l’offre la plus avantageuse pour toi ! 🫶
⭐ Comment laisser un avis ?
Après ta commande, tu recevras un mail t’invitant à partager ton avis. 💌
Tu peux aussi le faire directement sur la page du produit que tu as acheté, juste en bas.
100% d’avis authentiques – C’est grâce à vous qu’on s’améliore chaque jour ! Pense à utiliser la même adresse e-mail que pour ta commande. 💖
My command
How can I leave a review?
Following your order, you will receive an email asking you to leave your opinion.
Otherwise, you can do so by going to the page of the product you have purchased, and leave your opinion. at the bottom.
This allows us to have 100% authentic reviews.
Remember to enter the same email address as when placing your order!
How to make a return?
You benefit from the 14-day right of withdrawal for the products concerned.
To return them to us, simply read the instructions in your confirmation email, and slide into your parcel the return slip in order to be reimbursed.
What payment methods are offered?
We accept payments by credit card and PayPal.
How can I cancel or modify my order?
If your order has not yet been shipped, you can modify it within 30 minutes after its validation.
To do this, contact us directly via our social networks for fast service.
Our phone cases
What material are your cases made of?
Our cases are made of silicone! They are printed in ULTRA HD. We are the only ones to benefit from such printing quality for Made in France products.
Where are your products made?
The majority of our products are made in France! This is particularly the case for our phone cases and grips. We manufacture them in 2 different workshops in France.
Are the cases guaranteed?
Yes, you benefit from the 2-year legal guarantee, from your date of purchase.
Can we add emojis/smileys to personalized products?
Yes of course!
Attention: they will be adapted according to our system. They may therefore be slightly different from those requested.
💳 Paiement & Sécurité
💰 Quels moyens de paiement acceptez-vous ?
Nous acceptons les paiements par carte bancaire (Visa, Mastercard, American Express), PayPal et Apple Pay
🔒 Mon paiement est-il sécurisé ?
Oui, tous les paiements sont 100% sécurisés grâce à un cryptage avancé. Nous ne stockons jamais tes informations bancaires.
💳 Proposez-vous le paiement en plusieurs fois ?
Pas encore, mais nous y travaillons !
📩 Service Client
👋 Comment vous contacter ?
Notre équipe est disponible du lundi au vendredi pour répondre à toutes tes questions ! Contacte-nous à bellugiafrance@gmail.com ou en DM sur nos réseaux sociaux.
⏳ Sous combien de temps vais-je avoir une réponse ?
Nous nous engageons à te répondre sous 24 à 48h ouvrées maximum.