Another question ?
Our customer service will be happy to respond to you as soon as possible!
Delivery
How much is shipping ?
Delivery is free on our entire site at the moment!
Do I need to be present to receive my package?
No, no need!
Your postman is responsible for sending your package directly to your mailbox.
If you choose Colissimo or Chronopost as your delivery method, it is preferable to be present.
What is the delivery delay ?
As soon as your order is shipped, allow 1 to 5 days for delivery to France. For abroad, the delay can be up to 10 days depending on your country.
I only received part of my order..
Don't panic!
We have 2 manufacturing workshops and preparation of your orders. It is sometimes necessary to make two different shipments, at no additional cost. :)
How to track my order ?
If you have opted for tracked delivery, you will receive an email as soon as your order is shipped to track the delivery of your order.
🎁 How do I use my discount code or voucher?
Once your basket is validated, you can add your promo code or voucher at the payment stage in the field provided for this purpose.
✨ Little reminder:
Promo codes cannot be combined.
If a promotion is in progress, we automatically apply the most advantageous offer for you! 🫶
⭐ How to leave a review?
After your order, you will receive an email inviting you to share your opinion. 💌
You can also do it directly on the page of the product you purchased, just below.
100% authentic reviews – It’s thanks to you that we improve every day! Remember to use the same email address as for your order. 💖
My command
How can I leave a review?
Following your order, you will receive an email asking you to leave your opinion.
Otherwise, you can do so by going to the page of the product you have purchased, and leave your opinion. at the bottom.
This allows us to have 100% authentic reviews.
Remember to enter the same email address as when placing your order!
How to make a return?
You benefit from the 14-day right of withdrawal for the products concerned.
To return them to us, simply read the instructions in your confirmation email, and slide into your parcel the return slip in order to be reimbursed.
What payment methods are offered?
We accept payments by credit card and PayPal.
How can I cancel or modify my order?
If your order has not yet been shipped, you can modify it within 30 minutes after its validation.
To do this, contact us directly via our social networks for fast service.
Our phone cases
What material are your cases made of?
Our cases are made of silicone! They are printed in ULTRA HD. We are the only ones to benefit from such printing quality for Made in France products.
Where are your products made?
The majority of our products are made in France! This is particularly the case for our phone cases and grips. We manufacture them in 2 different workshops in France.
Are the cases guaranteed?
Yes, you benefit from the 2-year legal guarantee, from your date of purchase.
Can we add emojis/smileys to personalized products?
Yes of course!
Attention: they will be adapted according to our system. They may therefore be slightly different from those requested.
💳 Payment & Security
💰 What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal and Apple Pay
🔒 Is my payment secure?
Yes, all payments are 100% secure with advanced encryption. We never store your banking information.
💳 Do you offer payment in installments?
Not yet, but we are working on it!
📩 Customer Service
👋 How to contact you?
Our team is available from Monday to Friday to answer all your questions! Contact us at bellugiafrance@gmail.com or by DM on our social networks.
⏳ How long will it take to get a response?
We promise to respond to you within 24 to 48 working hours maximum.